Policy

MINIMUM ORDER (MOQ): 

£100

PAYMENT TERM:

We accept card payment through the website, card payment over the phone and bank transfer.

SPECIAL OFFER:

Subscribe to our newsletter to get noticed about our special offer from time to time.

LEAD TIME AND PRODUCTION:

All our products are handmade in London. Orders placed at trade shows will be delivered between 2 and 3 weeks. Normally, it will take from 3 days to 1 week to deliver your order depending on the volume however it can be sooner if we have the designs you order in stock.

SHIPPING AND DELIVERY:

£9.50 delivery charge for UK mainland

Free for orders of £300 and above for UK mainland

£ 14.99 for European orders.

For other countries, we will check and update when you place orders with us.

RETURN, EXCHANGES AND DAMAGE

Items that are faulty or incorrect should be reported for return or exchange, with photos, within 7 days of receipt. 

SUPPORT WITH MARKETING:

- Exclusivity: happy to negotiate exclusivity in your area

- We provide point of sale posters to explain how and where our products are made.

- We provide a custom service for you to put your own name or brand to our handbags

- We sell our jewellery directly to the public but with high prices, mainly to help us to test out the new designs and understand what items sell well, we are not aiming to compete with you.

HOW SUSTAINABLE IS OUR JEWELLERY?

- Our products are made from fabric. We don’t throw any fabric away. The main part is used to make necklaces and bracelets, the cut off part is used to make earrings, rings, smaller items or items with tassels.

- We offer a recycled silk collection

- Our products are made of fabric but it is very strong, they last for years. The first necklace we made was in 2015. Anh Vo still wears it. We establish sustainability in the durability of our products.

- We don’t use plastic for our packaging. Our packaging is made to last and customers can use it to store their jewellery.